Free Ground Shipping to Lower 48 States!
- Most orders are shipped direct from the manufacturer within 5 – 14 business days. Shipping can take anywhere between 3 – 7 BUSINESS days. Please allow 8 – 21 BUSINESS days for your headrail and/or slats to arrive.
- Orders are shipped either FedEx or alternative freight carrier (for most orders over 108″). (Please note: Carriers may not deliver to individual apartments or condos within multi-unit buildings. Contact the delivery company after the order ships with tracking to confirm delivery details.)
- Shipping information including link to tracking will be emailed when order ships. For all freight deliveries (most orders over 108″), it is recommended you contact the carrier after the order has shipped to arrange delivery.
- Freight shipping companies DO NOT store items and may return items if there are failed delivery attempts. Additional shipping charges may apply if delivery is not arranged with shipper in a timely manner.
- Orders cannot be cancelled once in production, or, due to shipping delays.
- Please be advised that you may be contacted concerning delivery if there are any issues, or if the order is being delivered via freight carrier.
- Please note that the mounting hardware may be shipped separately from the headrail.
- We ship to continental US only.
- We DO NOT expedite production time or shipping.
- We DO NOT Ship Internationally.
- Please Contact Us BEFORE you order if you have any questions about production or shipping.
Damaged Products Upon Arrival
- When you receive your order, inspect each box carefully and note any immediately observed damage to the driver. If items are damaged do not sign anything without annotating damage, and do not discard boxes!
- If your products arrive damaged or in non-working condition, contact us immediately, so we can get the product remade and re-shipped as soon as possible. Please provide pictures of damage to product and boxes. All damaged freight claims must be reported within 7 days of the original delivery date.
Return / Replacement Policy
- Please visit our Warranty page here for all warranty information.
- If the product falls within the warranty period or was mis-made, is defective, or has shipping damage, we will replace or repair it at no charge, including shipping costs. We will determine, at our discretion, whether the product will be replaced or repaired.
- Our website provides detailed, easy to follow instructions in an effort to assist our customers in ordering the correct headrail with the correct specifications, including measurements, materials, and options. In addition, customer service is available to help with any questions before you order.
All products are custom-made to your specifications of size, material, and options. None of our custom headrails are “off the shelf”, and are not suitable for resale. For this reason all orders are non returnable or refundable for a mistake when ordering. If you make a mistake in measuring, options, or anything else, please contact us immediately. Depending on the type of error you may be able to return the product to us for alterations at your expense. If the product cannot be altered, we will remake the headrail at a discount.